I contacted Weber to inquire what kind of high temperature paint I needed to paint over the rust that was on the side handle of my 22.5" Weber Smokey Mountain Cooker smoker. This was the used smoker I purchased on Craigslist. While everything else on the smoker was in good condition, this was the one area that had a little bit of rust.
The customer service representative decided to send me a NEW lid to replace the old one! I was surprised as all I wanted was a recommendation of the correct paint to use, but he said he wanted it to be right instead. He decided to send a new lid, handle and thermometer and bezel. That was a nice surprise!
Typically, the new parts are expected to arrive within five to seven days, but since Weber isn't all that far from my location, FedEx informed me that I will receive it the very next day!
Weber's customer service is known to be top-notch, and this really proves it. Thanks Weber!
Here's the replacement lid. They forgot that the 22.5" smoker has two handles. They only sent the plastic handle for one. Oh well, I can always take the old one off and put it on the new lid.
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